BMCR's Frequently Asked Questions
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Do I need to book a service in advance?
Booking is highly recommended. Due to demand, the workshop can be booked out four to six weeks in advance (especially during Spring and Tour Down Under season).
We do always try to accomodate emergency repairs where possible, however.
If you haven't booked but are happy to leave your bike/shock/bits with us for a while, feel free to drop them in and we'll get you sorted as soon as we can.
How often should I get my bike serviced?
Do you ride throughout the year? Then pre- and post-winter servicing is recommended.
If you ride less often or have a budget to work to, an annual service (preferably post-winter) should keep your bike ticking along nicely.
For suspension, we recommend yearly servicing. You don't want to leave suspension stuff for too long: small issues become big and expensive problems very quickly.
Forks or shock leaking? That’s not good, and you don't want to ignore it. Bring them in and we'll get them sorted.
Can you do on-the-spot jobs?
Unfortunately not. (Sorry!)
However, if you book in advance and let us know that you need your bike back by a certain time, we'll do our best to work to your schedule.
Can you do same-day servicing?
We can certainly do gear and brake service work as a same-day job. General services usually need to stay with us overnight.
All suspension work needs to be dropped in at the beginning of the week, and we'll aim to have it ready to go for that weekend's riding.
If you have specific dates to work to, just let us know when you make a booking.
Do you repair carbon frames?
We can repair certain carbon fork steerers in-house.
Carbon fibre frame repairs need to be sent interstate, as there is no longer a suitable frame repairer in Adelaide.
Do you do fixed-price servicing?
We work on an hourly rate, rather than set prices, as an hourly rate is fairer.
Fixed price servicing assumes that everything will be wrong with your bike, and it also means that you end up getting charged the maximum rate even if nothing was repaired.
Instead, our hourly rate ($120) means you're only charged for the time actually spent on your bike.
You also get a full itemised receipt with all of the parts, labour and notes on it, so you know exactly what's been done.
How long does a custom build take?
Typically, most custom builds take around 2-3 months. (This is much better than the 12 month waiting time during the bike industry's COVID nightmare.)
The results are worth the wait!
Do you hire out bikes?
No, sorry.
Can I do work experience at BMCR?
No, sorry.
Do you work on e-bikes or power-assisted bikes?
No, sorry.
"But it's not related to the motor, you just need to..."
NO.
What forms of payment do you accept?
You can pay in-store with cash, credit card or EFTPOS. We also have PayID and direct deposit facilities.
You can also order components online at our webshop!
Do you offer lay-by on bicycles?
Yes, we do.
